Refund policy
At wetriedagain.com, we create digital resources designed to support couples in their growth and healing journey. Because all of our products are digital downloads, certain refund conditions apply.
1. Digital Product Sales Are Final
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Once your order is confirmed and the files are delivered, all sales are final.
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This is because digital items cannot be returned in the same way as physical goods.
2. Exceptions (When Refunds Are Possible)
We may issue a refund in the following situations:
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❌ Duplicate purchase (you accidentally bought the same product twice).
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⚠️ Technical error (you were charged but did not receive access to your files, and our team cannot resolve the issue).
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🛠 File corruption (if the files are damaged or incomplete and cannot be re-delivered).
3. No Refunds For:
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Change of mind or personal preference.
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Download or access issues caused by unsupported devices/apps that are not listed in our product descriptions.
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Not using or forgetting to download your files.
4. Assistance Before Refunds
If you are experiencing issues, we’ll first work with you to resolve them (e.g., resend download links, provide alternative formats, or troubleshoot app compatibility).
5. How to Request a Refund
If you believe you qualify for a refund:
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Contact us within 7 days of purchase.
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Provide your order number, email used at checkout, and a brief description of the issue.
- 📧 Contact us anytime: info.bettertogetherguide@gmail.com
6. Processing Time
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Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank/payment provider.
7. Updates & Future Access
Refunds apply only to the original transaction. If you received free updates or bonus content with your purchase, those will no longer be accessible after the refund is issued.